Terms of service

A shared placement room for a broking firm and the carrier markets it approaches: one slip per risk, layer by layer, from submission through binder to mid-term endorsement, with an assistant on each side that drafts and reviews and an append-only record of every action. It is business software for licensed insurance professionals. It is not an insurer, a broker, an intermediary or an adviser, and it places no risk itself.

People working at an insurance broking firm or carrier, seated under that firm, for that firm’s business. You must be at least eighteen and authorised by your firm to use it. Accounts are personal: a sign-in link is for the person it was sent to, and an invitation into a placement is for the firm it was addressed to.

Everything a firm puts into a placement — documents, terms, quotes, conditions, decisions — remains that firm’s. We process it only to provide the service, as described in the privacy policy, and we claim no rights in it. A firm placing a risk can export the whole placement at any time, without asking us.

A placement room is shared by design: the counterparty sees the terms, quotes and conditions put to it and the record of who did what, because that is what the room is for. Nothing in one market’s room is visible to another market.

The assistants draft terms, review them and raise concerns. Nothing they produce is binding, and nothing they produce can be approved, sent or bound without a person at the firm it was drafted for deciding so. That is enforced in the database and described on the governance page.

Assistant output is not advice. It may be wrong, incomplete, or inappropriate for a risk, and it does not know your firm’s appetite, authority limits or referral rules. Your professionals review every term as they would one drafted by a colleague, and remain responsible for what they approve.

Every state change writes a row to a trail that cannot be edited or deleted by anyone, including us. A placement room therefore cannot be deleted either. This is the product’s central property rather than a limitation of it, and by using the product your firm accepts it. The chain of hashes on the trail is an internal integrity check, not a cryptographic guarantee against a party with control of the database, and we do not represent it as one.

Binding authority within a firm is delegated per placement by that firm. Slipstream records who did what; it does not verify that a person held the authority their firm required, and a firm’s own controls remain its own.

You agree not to:

• share a sign-in link or an invitation with anyone it was not sent to;
• attempt to reach a placement your firm was not invited to, or to test the service against placements that are not your own — a demo room can be arranged for anyone who asks;
• upload material your firm has no right to share with the counterparty;
• interfere with the service, its record, or other firms’ use of it;
• use it for anything unlawful, or for a purpose other than placing and administering insurance.

We treat everything in a placement as confidential to the firms in it. We access it only to operate the service — support, debugging and incident response — and we do not disclose it except as required by law, in which case we will tell the firm unless prohibited from doing so. A market’s terms are never disclosed to another market.

This is a beta. We aim to keep the service available and we tell design partners about incidents directly, but we offer no uptime commitment during the beta and may change or withdraw features with notice. Support is by email at mhk127@rutgers.edu, answered by a founder.

Design partners pay nothing during the programme. What the product will cost afterwards, and how it is structured, is on the pricing page; no firm will be charged without a signed agreement stating the amount.

The product, its design and its code are ours. Your firm gets a non-exclusive right to use the service for its business during the term; nothing here transfers ownership of the product to you or of your data to us. Feedback you give us may be used to improve the product without obligation.

The service is provided as it is, without warranty of any kind, express or implied, including as to merchantability, fitness for a particular purpose, or that assistant output is accurate or suitable for any risk. To the fullest extent the law allows, Slipstream is not liable for indirect, consequential or special losses, or for any loss arising from a decision made on the basis of assistant output, and our total liability to a firm is limited to the fees that firm paid us in the twelve months before the claim — which, during the design partner programme, is nil. Nothing here limits liability that cannot lawfully be limited.

A firm may stop using the service at any time and export its placements first. We may suspend an account that breaches these terms, with notice where practicable. Because the record cannot be deleted, a firm’s placements remain in the product after it leaves, readable by the firms that were party to them and by nobody else.

We will post changes here with a new effective date and tell firms directly about any material change. Where a firm has signed a design partner agreement, that agreement governs, including as to governing law and venue; these terms will be reviewed by counsel before general availability.